Why do we need an LMS for banking and finance?
Deliver timely, accurate, and tailored support – all without tying up your team. Agentic AI allows companies to reimagine customer service with AI Agents trained on 1 Billion+ real conversations. In the sector of BFSI (Banking, Financial Services, and Insurance), it is vital to provide support your clients can always bank on.
BFSI Solutions and Industry Focus
Explore More in BFSI: Retail & Corporate Banking, Insurance, Lending, Payments & Fintech, Trading, Wealth & Asset Management. Kapture provides specific BFSI Solutions such as AI Voice Bots and Agent Co-pilot. This approach ensures you deliver timely, accurate, and tailored support across various sectors including:
- Retail: E-Commerce, Q-Commerce, Grocery, and Lifestyle.
- Travel: Airlines, Cruise Lines, and Online Travel Agencies.
- Energy & Utilities: Co-ops, Utilities, and Retail Energy.
- Consumer Durables: Earn Trust and Expand Reach Effortlessly.
AI Agents for Customer and Agent Support
The platform offers a Self-Serve feature to resolve customer queries instantly without any human intervention and auto-resolve 90% of Customer Queries. You can deploy low latency AI Agents for Voice Support in under 10 minutes for inbound & outbound support. For other channels, AI Agents For Non-Voice Support automate quick, accurate & empathetic support on Email, WhatsApp, Instagram & more.
The Agent Suite is an AI-first platform for agents to deliver exceptional, multi-channel support. It is designed to free up agent capacity by 60%. It is built for your agents, with integrated AI Agents, for hyper-efficiency and focus, including features like:
- Advanced Ticketing: Smart routing, Customer 360, and more to create delightful experiences.
- Observability Platform: Monitor AI Agents in real time and seamlessly intervene customer interactions.
- Experience Center: Automated Workflows to create extensive workflows for repetitive tasks through an intuitive drag-and-drop interface.
Actionable Intelligence and Insights
Gain comprehensive insights & granular customer data on every interaction with Reports & Analytics. Let AI Agents analyze all customer interactions and surface invaluable insights to ensure smarter decisions and no more guesswork! Key features include:
- Conversational Intelligence: Provides sentiment analytics and forecasts support needs.
- AI Agents for Quality Audits: Automate audit of all voice & non-voice customer interactions without bias.
- GenAI Surveys & Feedback Management: Collect accurate feedback across channels to close the feedback loop.
Employee Experience and Productivity
Bridge the gap between employee expectations & experiences to boost employee productivity upto 40%. Elevate productivity & create a thriving workplace where every voice is heard. The platform provides:
- Workspaces: Unified space for chats, files, and tasks that powers seamless teamwork.
- Service Desk: One hub for tickets and self-service, resolving internal issues fast.
- AI Agents for Employee Experience: AI Agents purpose-built to understand your enterprise workflows and empower your employees.
Key Performance Metrics
- Auto-resolve: 90% of Customer Queries.
- Agent Capacity: Free up by 60%.
- Employee Productivity: Boosted by 40%.
- Voice Agent Deployment: In under 10 minutes.
