Civic Merchandising highlights commitment to service
Civic Merchandising Inc. is a privately-owned trading company serving the construction, mining and transport industry in the Philippines. Its clients are leading local and multinational firms operating in the country, involved in a range of projects from land development, transport & logistics, to building infrastructure such as roads and bridges.
History and Growth
Established in 1974, Civic Merchandising started as an independent dealer of heavy equipment spare parts. In 1980, the company expanded its operations to include sales of used equipment, and a few years later, began offering brand new machines. Since its inauguration in 1974, Civic has grown from a three-man concern to a corporation of over eight hundred and fifty employees.
Commitment to Customer Service
Key to the company’s continued success is the commitment to provide superior customer service. From the time a client communicates his equipment and service needs, Civic works to ensure on-time facilitation of the order from delivery to after sales spare parts and service support. It is this commitment backed by a solid track record of excellent client service that allowed Civic Merchandising to sustain its market share over the last four decades.
Strategic Brands and Subsidiaries
Today, Civic is the exclusive distributor of leading names in construction and mining equipment worldwide. As the demands for sustainability grows every year, Civic has acquired over the years, multiple brands to help businesses providing world-class brand machines and services. With the number of brands handled by Civic, the company has decided to put up subsidiaries to focus on customer product & service requirement. These include:
- Topspot Heavy Equipment Inc., for customers looking for Volvo Construction Equipment, SDLG and Power Pavers & Curbers product.
- Prime Quest Transport Solutions Inc. cater to customers who need Volvo Trucks and UD Trucks for their transport businesses.
- CMI Equipment Inc. handles various brands complementing equipment for construction & mining such as Sany Cranes & Concrete Machineries, Bobcat, Doosan Portable Power, JLG Aerial Working Platforms, Shantui Bulldozers, Wuxi Jou Pile Hammers, and Soosan Drills & Breaker.
